Last Updated: May 11, 2026

At K Time, we aim to provide a clear and fair return process for our customers. If you are not completely satisfied with your purchase, we offer a 14-day return policy in accordance with Kuwait’s consumer protection guidelines.

1. Eligibility for Returns

Items must be returned within 14 days from the date of purchase or delivery. Products must be unused, unworn, and in their original packaging, with all tags, protective films, and accessories intact. The original invoice or proof of purchase must be provided.
Customized, engraved, or final-sale discounted items are not eligible for return or refund unless defective.

2. Return Process

To request a return, please contact our customer service team at ktimewatches128@gmail.com or +965 96041510.
Our team will review your request and provide return instructions. Once we receive and inspect the returned item, you will be notified of the approval or rejection of your return.
Customers may be responsible for return delivery charges unless the item is defective, damaged, or incorrect.

3. Refunds

If your return is approved, your refund will be processed within 5 business days using the original payment method.
Please note that shipping or delivery charges are non-refundable.
If the payment was made by credit or debit card, it may take additional time for the refund to appear on your account depending on your bank’s processing time.

4. Exchanges

Exchanges are subject to product availability.
If the requested item is not available, you may choose to receive a refund or store credit for future purchases.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of receiving your order.
We will inspect the issue and arrange for a replacement or refund as applicable.

6. Contact Us

For any questions about returns or refunds, please contact:
K Time
Phone: +965 96041510
Email: ktimewatches128@gmail.com
Website: https://ktimewatches.com
Address: Salmiya, Hawalli Governorate, Kuwait – 20010